Shipment
When will I recieve my order?
It takes us between 2 and 5 business days to process an order, after which we will send it to you. You will also have to take into account the shipping time, which depends on your location, but you can estimate it as follows:
● USA: 3-4 business days
● Europe: 3-7 business days
● Australia: 2-14 business days
● Japan: 4-8 business days
● International: 10-20 business days
Where is my order shipped from?
We work with a print-on-demand company with management centers spread all over the world!
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This rate is not in our control, and is the decision of your local customs agency. Customs politics vary greatly between countries, so we recommend that you speak with your local authorities to clarify this point.
My order should have arrived by now, but I haven't received it yet. What should I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask your local post office about your order.
● Check with your neighbors, in case the carrier left your package with them.
Pro tip: Avoid theft. If you will not be home on the day of the delivery, use your work address or place where you are going to be. If the address is correct and the package is not at the post office or with your neighbors, Contact us at raandom.art@gmail.com with your order number. If there was a problem with your shipping address, we could resend your product, but you will have to bear the costs.
Pro tip: Your zip code is a crucial part of your address. Be sure to enter it correctly.
Orders
How can I track my order?
If your shipping method includes tracking, you will receive a link via email when your order is shipped. If you have any questions about your shipment, please contact us at raandom.art@gmail.com.
I received an incorrect or damaged product. What should I do?
We apologize if your product arrived damaged. To resolve this as soon as possible, please email us at raandom.art@gmail.com within a week of delivery with photos of your damaged product, your order number, and any other details you may have about the order. We will contact you with a solution as soon as possible!
Returns
What is your return policy?
We do not offer returns or exchanges, but if there's an issue with your order, please contact us at raandom.art@gmail.com.
Do you offer refunds?
We only offer refunds to customers who receive incorrect or damaged items. If this is the case, please contact us at raandom.art@gmail.com with photos of your item and we will find a solution.
Can I exchange a product for a different size or color?
We do not offer exchanges at this time. If you're unsure about which size will fit you best, please check our size guides in the product descriptions. It's not common, but sometimes there might be an error in a product's labeling. If that happens, contact us at raandom.art@gmail.com within a week of delivery. Include your order number and photos of the item in question and we'll assist you as soon as possible.